There seems to be a disconnect between what medical Doctors believe I should value them for and what I want to value them for. I value the experience I have at the Doctor - the whole thing from end to end, including all the other people involved and the facility, etc. Doctors seem to only want me to value their education and expertise. I take all that as a given. Is this a root challenge in Healthcare? The experience is contiguous in that it's all connected to the recipient of the "care" and it's non-contiguous for those rendering the service?
Recipients want to trust those rendering care because of their experience in the field AND the way their services are rendered. Doctors seem to want to have the most defendable (least litigious) medical trajectory. #tension
[Note: I am likely wrong.]